Why Microsoft Dynamics 365 for Sales?

A Contact Relationship Management solution (CRM) should be more than a repository of your relations. It should provide you with strategic and global view of your business and customers. It needs to help you make sales decisions, foresee customers’ needs, solve issues, market your product and services.

Microsoft Dynamics 365 for Sales streamlines information flows from your sales team to your back office and management teams. This means that every team member has access to the same information at the same time.

The Benefits of Microsoft Dynamics 365 for Sales

  • Improved Sales Execution
  • Better Customer Service
  • Increased Collaboration
  • Faster Customer Problem Solving
  • Higher Level of Efficiency
  • Improved Mitigated Risks
  • Overall Cost Saving



  • Opportunity management
  • Social selling
  • Planning and management
  • Content collaboration
  • Mobile sales
  • Sales intelligence


  • Omni Channel Service
  • Portal
  • Agent enablement
  • Onsite service
  • Knowledge Base
  • Service intelligence


  • Campaigns management
  • Marketing lists
  • Marketing activities dashboards
  • Leads follow up


Increase your sales force productivity level with Dynamics 365 for Sales (CRM) by automating their processes and reducing their manual data entry.  Enable them to spend more time where it really matters, with their customers and prospects. Build business graphs, dashboards and obtain a live view of your sales pipeline everywhere, all the time.


Microsoft Power BI advanced analytics and Azure predictive analytics are embedded into Dynamics 365 for Sales (CRM). With big data analytic capabilities, you will be able to use data to drive sales and marketing, leveraging your targeted customer profile to drive your team’s efforts and identify the most effective sales strategies.


Don’t fall behind! Obtain insight on what your customer wants and foresee their future needs. Each of your customer is unique. Keeping up with their evolving needs can be a challenge. Obtain a comprehensive view of your customers. Use Dynamics 365 for Sales (CRM) analytics to understand their behavior, buying patterns, social media, store visits, partner visits and company blog comments. Get ahead.


Dynamics 365 for Sales (CRM) provides interoperability with Microsoft Outlook, Office 365, SharePoint and Skype for Business among other Microsoft products. It enables on-the-fly access to customer and prospects information, revenue funnel, KPI, reporting and customer satisfaction information. Dynamics 365 for Sales (CRM) provides deep application configuration capabilities and its ability to customize processes with Azure and xRM administrative functions.


Stay connected. Work on the go. With real-time sales data, obtain business insight on your clients and their sales cycle. Get contextual news and social data. Quickly complete your frequent sales activities. Get work done anytime, anywhere with mobile apps that work online or offline.


Integrate your marketing operations, planning, execution and analytics across your digital, social and traditional channels with Dynamics 365 for Sales (CRM). Deliver promotions, create targeted campaigns, monitor your results for in-depth insights and analytics. Bring together sales and marketing for effective collaboration. Thanks to our partnership with Click Dimensions, we can help you boost your digital marketing power!


Dynamics 365 for Sales (CRM) solution can be deployed on-premise or in the cloud. An hybrid or partially hosted option is also available. You decide how you want to manage your customers and your business! As it is highly configurable solution, our seasoned team of experts will help you implement the solution, customize it the way you need it and want it, and support you all the way!

Our End to End Business Solution


Inmind Technologies is, before everything else, a team of passionate professionals. We believe in the power of knowledge, sharing and teamwork.

Individually, we are out-of-the-box thinkers, certified seasoned experts. Together, by combining our experiences, creativity and know-how, we push the limits of new technologies and provide innovative solutions to our customers.


  • Advisory Services
  • Implementation Services
  • Managed Services
  • Coaching and Training


Needs Assessment

  • Business Process Analysis
  • Data Integration
    • For you to gain efficiency and productivity, we develop integrations between various solutions in order to avoid double entry and to make your everyday tasks and organization easier. Our solution BridgePoint can serve as a basis for custom integrations tailored to your needs and systems.
  • Development
  • Migration
    Technical Analysis – Technical Migration – What’s New Training – Client Testing Support – Go-Live Migration – Go-Live Post Support
  • Implementation
    Analysis – Design – Development – Deployment – Operation
  • Support & Managed services
  • Coaching & Training
  • Optimization / Modernization
    • Fonctional
    • Technical



All existing customers on Microsoft Dynamics CRM will transition to Dynamics 365 at renewal. You will be notified when your subscription will expire. At that time, you’ll need to start a new subscription with one of the new Dynamics 365 plan. You can switch before you receive the expiration notice. Contact us at info@inmind.lafabriquedeblogs.dev to discuss your options and transition plan.

No. You won’t need to buy a new Microsoft Dynamics 365 licence. At renewal, we will help you transition to the new plans so you can take full advantage of the new Microsoft Dynamics 365 experience. You will get to transition to a selection of functionalities based on the ones you need. Contact us at info@inmind.lafabriquedeblogs.dev to discuss your transition plan.

Yes, as a matter of fact, Inmind did build a migration tool called CRMToCloud in order to ease the transition from on premise to cloud. Contact us at info@inmind.lafabriquedeblogs.dev to find out how we will help you to transition to cloud.

Once you transition to the new Microsoft Dynamics 365, you will find your existing features and much more since Dynamics 365 is in continuous evolution. Contact us at info@inmind.lafabriquedeblogs.dev for more details.

Yes. Both Microsoft Dynamics CRM, Online and On Premise, are now included into a larger solution that combines both the CRM and the ERP, called Microsoft Dynamics 365. You can expect the same CRM features with a new offering and multiple applications. Contact us at info@inmind.lafabriquedeblogs.dev for more details.

No. Branding wise, think of it as Microsoft Dynamics 365 for Sales being like Microsoft Dynamics CRM and Microsoft Dynamics 365 for Finance and Operations being like Microsoft Dynamics AX. Contact us at info@inmind.lafabriquedeblogs.dev. It will be our pleasure to go through the different offerings with you.

Microsoft Dynamics 365 Business Central is a complete ERP solution, which includes basics CRM functionalities. It can be integrated to Dynamics 365 for Sales to access full CRM features. Contact us at info@inmind.lafabriquedeblogs.dev for more details.

No, Customer Services functions are available with Dynamics 365 for Customer Services or with a Customer Engagement plan. Contact us at info@inmind.lafabriquedeblogs.dev. It will be our pleasure to go through the details with you.

Power Apps enables you to connect Microsoft Dynamics 365 to services you are already using such as Excel and SharePoint to automatically generate applications or use the Common DataService to capture new data. Together with Power BI, Microsoft Flow and Microsoft Azure, you can create business applications that expand the capabilities of Microsoft Dynamics 365 and Office 365. PowerApps is available on desktop and mobile applications. Contact us at info@inmind.lafabriquedeblogs.dev for more details.

You will find the same localizations in Microsoft Dynamics 365 as in other Microsoft Dynamics products such as Canada and US. Contact us at info@inmind.lafabriquedeblogs.dev for any specifics. It will be our pleasure to answer any of your questions.

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