Microsoft Dynamics 365 for Sales

Don’t just satisfy your customer, provide vision for sales efficiency and execution effectiveness

Why Microsoft Dynamics 365 for Sales?

A Contact Relationship Management solution (CRM) should be more than a repository of your relations. It should provide you with strategic and global view of your business and customers. It needs to help you make sales decisions, foresee customers’ needs, solve issues, market your product and services.

Microsoft Dynamics 365 for Sales streamlines information flows from your sales team to your back office and management teams. This means that every team member has access to the same information in real-time.

 

The Benefits of Microsoft Dynamics 365 for Sales

  • Improved Sales Execution
  • Better Customer Service
  • Increased Collaboration
  • Faster Customer Problem Solving
  • Higher Level of Efficiency
  • Improved Mitigated Risks
  • Overall Cost Saving

DISCOVER WHAT MICROSOFT DYNAMICS 365 FOR SALES HAS TO OFFER:

SALES

  • Opportunity management
  • Social selling
  • Planning and management
  • Content collaboration
  • Mobile sales
  • Sales intelligence

SERVICE

  • Omni Channel Service
  • Portal
  • Agent enablement
  • Onsite service
  • Knowledge
  • Service intelligence

MARKETING

  • Campaigns management
  • Marketing lists
  • Marketing activities dashboards
  • Leads follow up

IMPROVE SALES EXECUTION

Increase your sales force productivity level with Dynamics 365 for Sales (CRM) by automating their processes and reducing their manual data entry.  Enable them to spend more time where it really matters, with their customers and prospects. Build business graphs, dashboards and obtain a live view of your sales pipeline everywhere, all the time.

DIVE INTO THE BIG DATA

Microsoft Power BI advanced analytics and Azure predictive analytics are embedded into Dynamics 365 for Sales (CRM) Online. With big data analytic capabilities, you will be able to use data to drive sales and marketing, leveraging your targeted customer profile to drive your sales and marketing efforts and identify sales process best practices.

DRIVE CUSTOMER SATISFACTION

Don’t fall behind. Obtain insight on what your customer wants and foresee their future needs. Each of your customer is unique. Keeping up with their evolving needs can be a challenge. Obtain a comprehensive view of your customers. Use Dynamics 365 for Sales (CRM) analytics to understand their behavior, buying patterns, social media, store visits, partner visits and company blog comments. Get ahead.

OBTAIN 365 DEGREE INTEROPERABILITY

Dynamics 365 for Sales (CRM) provides interoperability with Microsoft Outlook, Office 365, SharePoint, Click Dimension and Skype for Business among other Microsoft Office products. It enables on-the-fly access to customer and prospects information, revenue funnel, KPI, reporting and customer satisfaction information. Dynamics 365 for Sales (CRM) provides deep application configuration capabilities and its ability to customize processes with Azure and xRM administrative functions.

PROVIDE MOBILE SALES AUTOMATION

Stay connected. Work on the go. With real-time sales data, obtain business insight on your clients and their sales cycle. Get contextual news and social data. Quickly complete your frequent sales activities. Get work done anytime, anywhere with mobile apps that work online or offline.

BOOST YOUR DIGITAL MARKETING POWER

Integrate your marketing operations, planning, execution and analytics across your digital, social and traditional channels with Dynamics 365 for Sales (CRM). Deliver promotions, create targeted campaigns, monitor your results for in-depth insights and analytics. Bring together sales and marketing for effective collaboration. Thanks to our partnership with Click Dimensions, we can help you boost your digital marketing power!

YOUR WAY, THE ONLY WAY

 

Our Dynamics 365 for Sales (CRM) solutions can be deployed on-premise or in the cloud. An hybrid or partially hosted option is also available. You decide how you want to manage your customers and your business. Since Dynamics 365 for Sales (CRM) is a highly configurable solution, our seasoned team of experts will help you implement the solution, customize it the way you need it and want it, and support you all the way!

Our End to End Business Solution

OUR TEAM

Inmind Technologies is, before everything else, a team of passionate professionals. We believe in the power of knowledge, sharing and teamwork.

Individually, we are out-of-the-box thinkers, certified seasoned experts. Together, by combining our experiences, creativity and know-how, we push the limits of new technologies and provide innovative solutions to our customers.

EXPERTISE

  • Implementation Services
  • Advisory Services
  • Managed Services
  • Coaching and Training

OUR SERVICES

  • Needs Assessment
  • Business Process Analysis
  • Data Integration

Dynamics solutions are designed to break silos and allow all employees to work on the same platform. However, it is sometimes necessary to include external software for very specific tasks. Inmind can create integrations with Dynamics to make the collaboration between the systems as easy and transparent for your employees as if both solutions were designed to work together.

  • Development
  • Migration

Technical Analysis – Technical Migration – What’s New Training – Client Testing Support – Go-Live Migration – Go-Live Post Support

  • Implementation

Analysis – Design – Development – Deployment – Operation

  • Support & Managed
  • Coaching & Training
  • Optimization / Modernization
    • Fonctional
    • Technical

WHAT OUR CUSTOMERS ARE SAYING:

 
“Thanks to Inmind Technologies highly skilled staff, our organization has been able to leverage Microsoft Dynamics CRM’s powerful functionalities and development tools to customize it, in the province of Quebec and beyond.”
Pierre Bégin
Vice-President, Administrative Services and Communication - GUS

Q & A

 

Microsoft CRM Online is transitioning to Microsoft Dynamics 365 for Sales and/or Customer service. Contact us at info@inmindtechnologies.com for more details.

All existing customers on Microsoft Dynamics CRM will transition to Dynamics 365 at renewal. You will be notified when your subscription will expire. At that time, you’ll need to start a new subscription with one of the new Dynamics 365 (online) licenses. You can switch before you receive the expiration notice. Contact us at info@inmindtechnologies.com to discuss your options and transition plan.

No. You won’t need to buy a new Microsoft Dynamics 365 licence. At renewal, we will help you transition to the new plans so you can take full advantage of the new Microsoft Dynamics 365 experience. You will get to transition to a selection of functionalities based on the ones you need. Contact us at info@inmindtechnologies.com to discuss your transition plan.

Once you transition to the new Microsoft Dynamics 365 On Premise release, you will find your existing User Interface plus the new available application modules. Contact us at info@inmindtechnologies.com for more details.

Yes. Both Microsoft Dynamics CRM, Online and On Premise, are now included into a larger solution that combines both the CRM and the ERP, called Microsoft Dynamics 365. You can expect the same CRM features with a new offering and multiple applications. Contact us at info@inmindtechnologies.com for more details.

No. Branding wise, think of it as Microsoft Dynamics 365 for Sales being like Microsoft Dynamics CRM and Microsoft Dynamics 365 for Finance and Operations being like Microsoft Dynamics AX. Contact us at info@inmindtechnologies.com. It will be our pleasure to go through the different offerings with you.

The Microsoft Dynamics 365 Business Central does not include Microsoft Dynamics CRM functionalities. It only includes Financials functionalities. Contact us at info@inmindtechnologies.com for more details.

Yes. Contact us at info@inmindtechnologies.com. It will be our pleasure to go through the details with you.

Power Apps enables you to connect Microsoft Dynamics 365 to services you are already using such as Excel and SharePoint to automatically generate applications or use the Common DataService to capture new data. Together with Power BI, Microsoft Flow and Microsoft Azure, create composite business applications that expand the capabilities of Microsoft Dynamics 365 and Office 365. PowerApps is available on desktop and mobile applications.

You will find the same localizations in Microsoft Dynamics 365 as in other Microsoft Dynamics products. Contact us at info@inmindtechnologies.com for any specifics. It will be our pleasure to answer any of your questions.

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