{"id":113238,"date":"2026-05-12T15:10:46","date_gmt":"2026-05-12T19:10:46","guid":{"rendered":"https:\/\/inmindtechnologies.com\/?p=113238"},"modified":"2026-05-12T15:33:54","modified_gmt":"2026-05-12T19:33:54","slug":"directions-north-america-2026-ai-and-agents-in-dynamics-365-business-central","status":"publish","type":"post","link":"https:\/\/inmindtechnologies.com\/en\/directions-north-america-2026-ai-and-agents-in-dynamics-365-business-central\/","title":{"rendered":"Directions North America 2026: AI and Agents in Dynamics 365 Business Central"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"113238\" class=\"elementor elementor-113238 elementor-113174\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be67825 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be67825\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1bd452\" data-id=\"c1bd452\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2842ee9 elementor-widget elementor-widget-text-editor\" data-id=\"2842ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h2><div><h2>Directions North America 2026: Microsoft Redefines the Future of Business Central with AI, Agents, and Automation<\/h2><p><em>Our Director of Business Development, <strong>Jonathan Chatel<\/strong>, attended the event in person and shares his experience.<\/em><\/p><p>I&#8217;m back from <strong>Directions North America 2026 in Orlando<\/strong>, one of the largest events in the Microsoft Dynamics 365 Business Central ecosystem\u2014and one thing is clear: we are entering a new era.<\/p><p>This year, Microsoft didn\u2019t simply talk about <em>adding AI<\/em> to ERP solutions. The message was far more ambitious. The goal is now to <strong>completely transform how organizations work, make decisions, automate processes, and collaborate<\/strong>. And at the center of this transformation: <strong>Microsoft Dynamics 365 <a href=\"https:\/\/inmindtechnologies.com\/en\/microsoft-dynamics-365-business-central\/\" target=\"_blank\" rel=\"noopener\">Business Central<\/a><\/strong><a href=\"_wp_link_placeholder\">.<\/a><\/p><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>The ERP Is No Longer Just a Management System<\/h2><p>For many years, ERP systems were primarily seen as <strong>systems of record<\/strong>:<\/p><ul><li>recording transactions<\/li><li>managing finances<\/li><li>tracking operations<\/li><\/ul><p>Today, Microsoft is positioning Business Central as a true <strong>system of action<\/strong>. In other words, the ERP should no longer just store data\u2014it should actively contribute to execution.<\/p><p>Through the integration of:<\/p><ul><li>Copilot<\/li><li>AI Agents<\/li><li>Microsoft 365<\/li><li>Power Platform<\/li><li>multi-agent orchestration<\/li><\/ul><p>Business Central is gradually evolving into a <strong>central nervous system for intelligent operations<\/strong> for small and mid-sized businesses.<\/p><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>A Major Theme: AI Agents<\/h2><p>One of the most striking concepts presented during the event was the evolution toward <strong>AI agents<\/strong>. Microsoft explained that we have moved:<\/p><ul><li>from simple AI prompting (\u201cask ChatGPT a question\u201d)<\/li><li>to agents capable of taking action<\/li><li>and now to <strong>collaborative multi-agent systems<\/strong><\/li><\/ul><p>Practically speaking, this means that multiple AI agents can now:<\/p><ul><li>analyze a situation<\/li><li>retrieve data<\/li><li>propose decisions<\/li><li>execute certain tasks<\/li><li>collaborate with one another<\/li><li>and iterate until a final outcome is achieved<\/li><\/ul><p>Microsoft even demonstrated a fully <strong>agent-driven vision of software development<\/strong>, referred to as <em>Agentic Engineering<\/em>, where AI agents:<\/p><ul><li>analyze requirements<\/li><li>create specifications<\/li><li>generate test plans<\/li><li>develop code<\/li><li>perform validations<\/li><li>automatically create sandbox environments<\/li><\/ul><p>The message was strong:<br \/><strong>\u201cThe bottleneck is no longer the code. The bottleneck is now the time between idea and execution.\u201d<\/strong><\/p><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>Business Central Is Becoming an AI-First Platform<\/h2><p>Microsoft also introduced several AI innovations built directly into Business Central, including:<\/p><ul><li>intelligent suggestions<\/li><li>conversational analytics<\/li><li>sales agents<\/li><li>AP\/AR agents<\/li><li>automated content generation<\/li><li>natural-language data analysis<\/li><li>workflow automation<\/li><\/ul><p>Microsoft\u2019s objective is clear: <strong>reduce the \u201ctoggle tax\u201d<\/strong>\u2014the time lost switching between applications. According to Microsoft, employees switch applications approximately <strong>1,200 times per day<\/strong>, resulting in several hours of lost productivity each week. The strategy is to embed intelligence directly into the flow of work.<\/p><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>What This Means for Microsoft Partners<\/h2><p>Another key message from the event was aimed at <strong>ERP partners like us<\/strong>. Microsoft was very transparent: traditional ERP project models will evolve rapidly.<\/p><p>AI could enable partners to:<\/p><ul><li>automate a significant portion of technical tasks<\/li><li>reduce certain implementation efforts<\/li><li>accelerate migrations<\/li><li>automatically generate documentation<\/li><li>automate testing<\/li><li>significantly improve consultant productivity<\/li><\/ul><p>As a result, partners will likely need to evolve toward:<\/p><ul><li>greater vertical specialization<\/li><li>stronger intellectual property (IP)<\/li><li>increased automation<\/li><li>higher business value delivery<\/li><li>more outcome-driven approaches<\/li><\/ul><p>The future may no longer be about simply <strong>selling billable hours<\/strong>, but rather about providing:<\/p><ul><li>accelerators<\/li><li>AI agents<\/li><li>vertical solutions<\/li><li>measurable business outcomes<\/li><\/ul><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>What This Means in Practice for Companies Like Ours\u2014and Our Clients<\/h2><p>For us, this reflection is very real.<\/p><p>Like many Microsoft partners, we support organizations at different stages of their digital transformation. Some still run their financial operations on Dynamics GP, while others are beginning or accelerating their transition to Business Central. Our role is not just to follow technology trends, but to understand <strong>when, where, and how these innovations can truly generate business value<\/strong>.<\/p><p>At the same time, we are actively evaluating how new capabilities around AI, Copilot, and automation can concretely support both <strong>our teams and our customers<\/strong>.<\/p><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>Microsoft Is Investing Heavily in the Ecosystem<\/h2><p>Directions 2026 also demonstrated Microsoft\u2019s continued strong investment in Business Central:<\/p><ul><li>strong product growth<\/li><li>accelerated momentum in the SMB market<\/li><li>co-sell programs<\/li><li>partner incentives<\/li><li>AI initiatives<\/li><li>marketing campaigns<\/li><li>partner funding<\/li><\/ul><p>The overall message was clear: <strong>Business Central continues to gain strategic importance within the Dynamics 365 ecosystem<\/strong>.<\/p><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>A Key Question for Quebec SMBs<\/h2><p>For Quebec SMBs, the question is likely no longer whether AI will become part of operations, but rather <strong>where it will deliver value first<\/strong>:<\/p><ul><li>finance<\/li><li>sales<\/li><li>customer service<\/li><li>procurement<\/li><li>automation of repetitive tasks<\/li><li>decision support<\/li><\/ul><p>Each organization moves at its own pace, and technological maturity varies widely. What matters most is not following trends, but identifying <strong>use cases that deliver concrete and measurable gains<\/strong>.<\/p><\/div><h3><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/h3><div><h2>Key Takeaways from Directions North America 2026<\/h2><p>Three major conclusions stand out for me:<\/p><h3>1. AI Is No Longer Futuristic<\/h3><p>It is becoming an operational reality that organizations will need to understand, test, and integrate thoughtfully.<\/p><h3>2. Business Central Is Becoming Much More Than an ERP<\/h3><p>It is evolving into an intelligent platform for management, automation, and decision-making.<\/p><h3>3. Partners Must Evolve as Well<\/h3><p>Before fully guiding our clients through this transition, we must also rethink how we integrate these new capabilities into our practices, services, and operations.<\/p><\/div><p><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/p><div><h2>Conclusion<\/h2><p>Directions North America 2026 likely marks a significant turning point in the evolution of the Microsoft Dynamics ecosystem.<\/p><p>We appear to be shifting from a model primarily focused on ERP implementation toward one centered on <strong>intelligent automation of business operations<\/strong>.<\/p><p>One thing is certain: the months ahead will be particularly exciting for organizations looking to better understand how to leverage <strong>Business Central, AI, and automation\u2014at the right pace and for the right reasons<\/strong>.<\/p><p>Very much looking forward to what the coming months will bring in the world of <strong>Microsoft, Business Central, and AI<\/strong>.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c09479 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c09479\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-319b9a3\" data-id=\"319b9a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e79fab 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